When arriving for your shift, where will you park your car?
This is a trick question, waiters can't afford cars
Far away in the parking lot
Near the back entrance to the restaurant
By the restaurant's front entrance
A customer is insisting upon ordering an item that is not listed on the menu. How do you handle the situation?
Inform the customer that item is not available
Take the order and then politely ask the chefs if it is possible
Select any random item from the menu and serve that to the customer instead
Take the order and let the kitchen figure out what to do
A waiter you are working with has begun serving a table in your section. How do you handle the situation?
Begin serving tables in that waiter's section
Ignore the situation and continue your shift
Cry loudly about how you will lose money on tips
Politely inform the other waiter of their mistake
A customer claims they found a hair in their soup. The hair is clearly from their head, however. How do you handle the situation?
Tell the customer it's their hair and not the restaurant's responsibility
Pretend to faint and then lay motionless until the customer leaves
Explain that this particular food item is supposed to have hair in it
Give a free item to the customer, apologize, and then make fun of them in the back
A table of 8 asks to all get separate bills. How do you handle the situation?
Bring them 8 copies of the same bill
Begin to sob uncontrollably until the customers say that just one bill is fine
Tell the table that you are unable to do this
Get them all separate bills. It might take a while but it's your job
The busboy on shift is clearing tables in other sections before he clears tables in your section. How do you handle the situation?
Complain to the restaurant manager
Bus your own tables, it's not that hard
Rudely tell the busboy to clear tables in your section
Politely ask the busboy to clear tables in your section
You are concerned that a table of customers is not going to leave you a good tip. How often should you bring up that you are a student and have to pay for tuition and books?
Never
Only as it seems appropriate
Give a full detailed account of your financial situation on the customer's bill
As often as possible even if you are not actually a student
A customer asks you to recommend a dish. How do you handle the situation?
Recommend your favorite dish on the menu
Recommend the easiest dish for the cooks to make on the menu
Recommend the most expensive dish on the menu
Recommend a dish from a different restaurant and suggest the person go there
A table has just finished their meals and looks as though they are about to ask for the bill. How do you handle the situation?
Ask if they would like something to drink
Ask if they would like any dessert
Bring them the bill even before they ask
Ask if they are in a rush and need the bill
When meeting the other serving staff on your first shift, you notice that they all smoke and talk about being struggling actors. How do you handle the situation?
Just keep to yourself
Start smoking and become an actor just to fit in
Explain that smoking is very bad for one's health and that acting is a risky career path
Wish them all good luck on their upcoming auditions
While in the middle of a busy shift your manager asks you to cover for someone else later that same day. How do you handle the situation?
A table of customers is letting their toddler child just run around the place and cause chaos. How do you handle the situation?
Ignore the situation
Bribe the kid with dessert to sit down
Tell the child that misbehaving children are cooked up and served to customers
Add a "400% Unruly Child Gratuity Fee" to their bill
This woman wants to talk to your manager. How do you handle the situation?
A customer says that you got their order wrong when it arrives. You know you brought them exactly what they ordered, however. How do you handle the situation?
Tell them the dish is exactly what they ordered
Blame it on the kitchen staff and then bring them a new dish
Apologize, say you'll correct the order, and then bring them the same dish again
Apologize and correct the order
It's at the end of the night but a table of customers isn't leaving. How do you handle the situation?
Start stacking the chairs to communicate the restaurant is closing
Turn the lights out
Wait patiently for the customers to finish
Start loudly complaining about your last remaining customers
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