A customer comes in and asks you for the largest coffee size you have. What do you tell them it is?
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What kind of shoes would you wear for your shift?
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If someone comes in asking for a Puppuccino, what do you give them?
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During a pandemic, a customer comes in without wearing a mask and is demanding service. How do you handle the situation?
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One of your co-workers is wearing a black apron. What should you ask her for advice about?
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Someone leaves the name "Captain Awesome Person" as his name to be called out when his order is up. How do you handle the situation?
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A customer asks you to make the dreaded Unicorn Frappuccino. What do you do?
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A customer is next in line but continues to talk on her cell phone and remain oblivious to you. How do you handle the situation?
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The store is packed and a customer asks for her muffin to be warmed up. How do you handle the situation?
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You see a customer pour some of his coffee in the trash to make room for cream (after not having asked for room to be left). How do you handle this?
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A customer won't stop complaining about how coffee is too fancy these days and she liked coffee when it was just black. How do you handle the situation?
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It is time to close the store but there are some customers who aren't leaving. What do you do?
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A customer attempts to pay for a coffee with a $100 bill. How do you handle the situation?
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A customer is not pleased with the service and asks to speak to a manager. How do you handle the situation?
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You just received payment from your first shift at Starbucks. What do you spend the money on?
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