RestartA customer comes in and asks you for the largest coffee size you have. What do you tell them it is?
RestartWhat kind of shoes would you wear for your shift?
RestartIf someone comes in asking for a Puppuccino, what do you give them?
RestartDuring a pandemic, a customer comes in without wearing a mask and is demanding service. How do you handle the situation?
RestartOne of your co-workers is wearing a black apron. What should you ask her for advice about?
RestartSomeone leaves the name "Captain Awesome Person" as his name to be called out when his order is up. How do you handle the situation?
RestartA customer asks you to make the dreaded Unicorn Frappuccino. What do you do?
RestartA customer is next in line but continues to talk on her cell phone and remain oblivious to you. How do you handle the situation?
RestartThe store is packed and a customer asks for her muffin to be warmed up. How do you handle the situation?
RestartYou see a customer pour some of his coffee in the trash to make room for cream (after not having asked for room to be left). How do you handle this?
RestartA customer won't stop complaining about how coffee is too fancy these days and she liked coffee when it was just black. How do you handle the situation?
RestartIt is time to close the store but there are some customers who aren't leaving. What do you do?
RestartA customer attempts to pay for a coffee with a $100 bill. How do you handle the situation?
RestartA customer is not pleased with the service and asks to speak to a manager. How do you handle the situation?
RestartYou just received payment from your first shift at Starbucks. What do you spend the money on?
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