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A customer comes in and asks you for the largest coffee size you have. What do you tell them it is?

Trenta
Extra Large
Grande
Venti

What kind of shoes would you wear for your shift?

Crocs
Sandals
Comfortable running shoes
Steel toed boots

If someone comes in asking for a Puppuccino, what do you give them?

A free dog treat
A bowl of water for a dog
A tiny cup of whipped cream for a dog or pet
A black coffee

During a pandemic, a customer comes in without wearing a mask and is demanding service. How do you handle the situation?

Serve the customer and get him out of the store as fast as possible
Refuse service
Get a manager
Hose the customer down with water

One of your co-workers is wearing a black apron. What should you ask her for advice about?

Coffee
Apron colors
How to ditch work and not get in trouble
Muffins

Someone leaves the name "Captain Awesome Person" as his name to be called out when his order is up. How do you handle the situation?

$Can You Survive A Day As A Barista At Starbucks? ☕️ Quiz Refer to the person as \$ Refer to the person as "Captain Awesome Person"
Call out a different name when his order is ready
$Can You Survive A Day As A Barista At Starbucks? ☕️ Quiz Don\'t make his order at all$ Don't make his order at all
Do not use a name when giving the person his order

A customer asks you to make the dreaded Unicorn Frappuccino. What do you do?

Get a manager
Cry
Explain that the American Heart Association has said the drink has too much sugar
Make the drink

A customer is next in line but continues to talk on her cell phone and remain oblivious to you. How do you handle the situation?

Allow the customers behind the person to get angry and handle the situation themselves
Just sit down until things are better
Serve the next person in line
Take the phone from the customer and dump it in a freshly made latte

The store is packed and a customer asks for her muffin to be warmed up. How do you handle the situation?

Tell her you will warm it up, then take 30 minutes to do so
Warm up the muffin
Tell her it is too busy and hope she is nice about it
Throw the muffin on the ground and start crying

You see a customer pour some of his coffee in the trash to make room for cream (after not having asked for room to be left). How do you handle this?

Ignore this
Yell at the customer and make him cry for a change
Ask someone else to take out the trash
Tell the customer his coffee privileges have been revoked and take his drink away

A customer won't stop complaining about how coffee is too fancy these days and she liked coffee when it was just black. How do you handle the situation?

$Can You Survive A Day As A Barista At Starbucks? ☕️ Quiz Just let her vent and pretend you\'re listening$ Just let her vent and pretend you're listening
Explain that she can order black coffee if she wants
$Can You Survive A Day As A Barista At Starbucks? ☕️ Quiz Pretend you don\'t know what black coffee is just to annoy her$ Pretend you don't know what black coffee is just to annoy her
Leave the store and look for another job

It is time to close the store but there are some customers who aren't leaving. What do you do?

Ask them politely to leave
Wait for them to leave on their own
Lock them inside
Spray them with Starbucks Refreshers until they leave

A customer attempts to pay for a coffee with a $100 bill. How do you handle the situation?

Make change for him
Just give him the drink for free
Ask him if he has a lower valued bill
Give him change for a $10

A customer is not pleased with the service and asks to speak to a manager. How do you handle the situation?

Record the person and turn her into an internet meme
Get a manager
Explain you are the only manager in the store
$Can You Survive A Day As A Barista At Starbucks? ☕️ Quiz Say you\'ll get a manager but then just pretend to walk down imaginary stairs behind the counter until the person goes away$ Say you'll get a manager but then just pretend to walk down imaginary stairs behind the counter until the person goes away