When arriving for your shift, where will you park your car?
A customer is insisting upon ordering an item that is not listed on the menu. How do you handle the situation?
A waiter you are working with has begun serving a table in your section. How do you handle the situation?
A customer claims they found a hair in their soup. The hair is clearly from their head, however. How do you handle the situation?
A table of 8 asks to all get separate bills. How do you handle the situation?
The busboy on shift is clearing tables in other sections before he clears tables in your section. How do you handle the situation?
You are concerned that a table of customers is not going to leave you a good tip. How often should you bring up that you are a student and have to pay for tuition and books?
A customer asks you to recommend a dish. How do you handle the situation?
A table has just finished their meals and looks as though they are about to ask for the bill. How do you handle the situation?
When meeting the other serving staff on your first shift, you notice that they all smoke and talk about being struggling actors. How do you handle the situation?
While in the middle of a busy shift your manager asks you to cover for someone else later that same day. How do you handle the situation?
A table of customers is letting their toddler child just run around the place and cause chaos. How do you handle the situation?
This woman wants to talk to your manager. How do you handle the situation?
A customer says that you got their order wrong when it arrives. You know you brought them exactly what they ordered, however. How do you handle the situation?
It's at the end of the night but a table of customers isn't leaving. How do you handle the situation?
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