What type of shoes would you wear on your first day of work at McDonald's?
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How accurate do you believe the phrase "the customer is always right" to be?
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Scenario: A customer is upset that the ice cream machine is broken again (it's always broken!) and is demanding free stuff. How do you handle the situation?
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Your manager asks you to do something you've never been trained to do. How do you handle the situation?
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Your manager informs you that there is "a situation" that needs cleaning up in the bathroom. How do you handle the situation?
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Somebody requests for "unsalted fries" (If you know, you know). How do you handle the situation?
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This person is asking to speak to your manager because she feels you were rude. What do you say in response to her?
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A child has gone missing in the ball pit. It's been hours and there has been no sign of them. How do you handle the situation?
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You are working the drive-thru and can't figure out what a customer is trying to order through the microphone. How do you handle the situation?
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Your manager requests that you come in for your next shift the following day at 4am. How do you respond?
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A customer won't end their phone conversation when they are next in line. How do you handle the situation?
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This customer is insisting that he order a "Whopper". How do you handle the situation?
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A customer wants to order breakfast but it's just past the cut-off time. How do you handle the situation?
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This person just showed up trying to order through the drive-thru. Do you let them?
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After working a 5-hour shift, you are now one of the most experienced employees at this McDonald's location. Your manager wants to make you an "Assistant Manager". Do you accept the position?
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