Can You Survive a Day as a Barista at Starbucks? ☕️

A customer comes in and asks you for the largest coffee size you have. What do you tell them it is?

• Venti

• Grande

• Extra Large

• Trenta

What kind of shoes would you wear for your shift?

• Steel toed boots

• Sandals

• Comfortable running shoes

• Crocs

If someone comes in asking for a Puppuccino, what do you give them?

• A free dog treat

• A tiny cup of whipped cream for a dog or pet

• A bowl of water for a dog

• A black coffee

During a pandemic, a customer comes in without wearing a mask and is demanding service. How do you handle the situation?

• Get a manager

• Refuse service

• Hose the customer down with water

• Serve the customer and get him out of the store as fast as possible

One of your co-workers is wearing a black apron. What should you ask her for advice about?

• Muffins

• How to ditch work and not get in trouble

• Coffee

• Apron colors

Someone leaves the name "Captain Awesome Person" as his name to be called out when his order is up. How do you handle the situation?

• Don't make his order at all

• Call out a different name when his order is ready

• Do not use a name when giving the person his order

• Refer to the person as "Captain Awesome Person"

A customer asks you to make the dreaded Unicorn Frappuccino. What do you do?

• Get a manager

• Cry

• Explain that the American Heart Association has said the drink has too much sugar

• Make the drink

A customer is next in line but continues to talk on her cell phone and remain oblivious to you. How do you handle the situation?

• Serve the next person in line

• Allow the customers behind the person to get angry and handle the situation themselves

• Just sit down until things are better

• Take the phone from the customer and dump it in a freshly made latte

The store is packed and a customer asks for her muffin to be warmed up. How do you handle the situation?

• Warm up the muffin

• Throw the muffin on the ground and start crying

• Tell her you will warm it up, then take 30 minutes to do so

• Tell her it is too busy and hope she is nice about it

You see a customer pour some of his coffee in the trash to make room for cream (after not having asked for room to be left). How do you handle this?

• Ask someone else to take out the trash

• Ignore this

• Yell at the customer and make him cry for a change

• Tell the customer his coffee privileges have been revoked and take his drink away

A customer won't stop complaining about how coffee is too fancy these days and she liked coffee when it was just black. How do you handle the situation?

• Leave the store and look for another job

• Pretend you don't know what black coffee is just to annoy her

• Just let her vent and pretend you're listening

• Explain that she can order black coffee if she wants

It is time to close the store but there are some customers who aren't leaving. What do you do?

• Wait for them to leave on their own

• Lock them inside

• Spray them with Starbucks Refreshers until they leave

• Ask them politely to leave

A customer attempts to pay for a coffee with a $100 bill. How do you handle the situation?

• Just give him the drink for free

• Make change for him

• Ask him if he has a lower valued bill

• Give him change for a $10

A customer is not pleased with the service and asks to speak to a manager. How do you handle the situation?

• Say you'll get a manager but then just pretend to walk down imaginary stairs behind the counter until the person goes away

• Get a manager

• Record the person and turn her into an internet meme

• Explain you are the only manager in the store

You just received payment from your first shift at Starbucks. What do you spend the money on?

• Purchase several high-end beverages from Starbucks

• Paying whatever bills I can with it

• Buy an expensive iPhone

• Save it