Can You Survive a Day as a Barista at Starbucks? ☕️

A customer comes in and asks you for the largest coffee size you have. What do you tell them it is?

• Extra Large

• Grande

• Trenta

• Venti

What kind of shoes would you wear for your shift?

• Crocs

• Sandals

• Comfortable running shoes

• Steel toed boots

If someone comes in asking for a Puppuccino, what do you give them?

• A free dog treat

• A tiny cup of whipped cream for a dog or pet

• A bowl of water for a dog

• A black coffee

During a pandemic, a customer comes in without wearing a mask and is demanding service. How do you handle the situation?

• Get a manager

• Hose the customer down with water

• Refuse service

• Serve the customer and get him out of the store as fast as possible

One of your co-workers is wearing a black apron. What should you ask her for advice about?

• How to ditch work and not get in trouble

• Coffee

• Muffins

• Apron colors

Someone leaves the name "Captain Awesome Person" as his name to be called out when his order is up. How do you handle the situation?

• Don't make his order at all

• Refer to the person as "Captain Awesome Person"

• Call out a different name when his order is ready

• Do not use a name when giving the person his order

A customer asks you to make the dreaded Unicorn Frappuccino. What do you do?

• Make the drink

• Get a manager

• Cry

• Explain that the American Heart Association has said the drink has too much sugar

A customer is next in line but continues to talk on her cell phone and remain oblivious to you. How do you handle the situation?

• Allow the customers behind the person to get angry and handle the situation themselves

• Just sit down until things are better

• Take the phone from the customer and dump it in a freshly made latte

• Serve the next person in line

The store is packed and a customer asks for her muffin to be warmed up. How do you handle the situation?

• Tell her it is too busy and hope she is nice about it

• Tell her you will warm it up, then take 30 minutes to do so

• Throw the muffin on the ground and start crying

• Warm up the muffin

You see a customer pour some of his coffee in the trash to make room for cream (after not having asked for room to be left). How do you handle this?

• Ask someone else to take out the trash

• Ignore this

• Tell the customer his coffee privileges have been revoked and take his drink away

• Yell at the customer and make him cry for a change

A customer won't stop complaining about how coffee is too fancy these days and she liked coffee when it was just black. How do you handle the situation?

• Explain that she can order black coffee if she wants

• Just let her vent and pretend you're listening

• Leave the store and look for another job

• Pretend you don't know what black coffee is just to annoy her

It is time to close the store but there are some customers who aren't leaving. What do you do?

• Ask them politely to leave

• Lock them inside

• Spray them with Starbucks Refreshers until they leave

• Wait for them to leave on their own

A customer attempts to pay for a coffee with a $100 bill. How do you handle the situation?

• Make change for him

• Give him change for a $10

• Ask him if he has a lower valued bill

• Just give him the drink for free

A customer is not pleased with the service and asks to speak to a manager. How do you handle the situation?

• Get a manager

• Record the person and turn her into an internet meme

• Say you'll get a manager but then just pretend to walk down imaginary stairs behind the counter until the person goes away

• Explain you are the only manager in the store

You just received payment from your first shift at Starbucks. What do you spend the money on?

• Buy an expensive iPhone

• Paying whatever bills I can with it

• Purchase several high-end beverages from Starbucks

• Save it