The barista at Starbucks gets your order wrong. How would you handle the situation?
Ask to speak to the manager
Politely point out the error
Yell and scream at the barista
Just take the incorrect order and move on
A child appears to be selling lemonade without a license on your street. How do you handle the situation?
You see a group of kids skateboarding on public property where skateboarding is not allowed. How do you handle the situation?
Yell out "radical" and give the kids a thumbs up as I walk by
Do nothing and go about my day
Call the authorities
Block the path of the skateboarders
You bring a defective item back to the store you purchased it from but the employees there tell you that they cannot refund your money. How do you respond?
Express disappointment and make a mental note not to buy that product again
Ask to speak to the manger
Argue with the staff until they give in
Say "thank you" and move on
A bird watcher politely asks you to keep the dog you are walking on a leash because of bird populations in the area. How do you respond to the situation?
Ignore the person
Call the police and say the person is threatening me
Apologize and put a leash on my dog
Order my dog to attack the person
You are at a restaurant and your meal was not exactly as ordered. How do you respond?
Verbally berate the server for having messed up my order
Politely explain that the meal is not what I ordered
Just ignore the fact and eat it anyway
Ask to speak with a manager
Have you ever complained to the management of a gym over how another gym-goer was dressed?
Have you ever told someone that "the customer is always right"?
You see a group barbecuing with a charcoal grill in a part of the park where you're not supposed to use charcoal. How do you respond to the situation?
You see someone entering your apartment building that you've never seen before. They are of a different race than you. How do you handle the situation?
Say "hello" and introduce yourself
Block their path so they cannot enter the building
Do nothing and go about your day
Call security
You see a young child use chalk to write "BLM" on the sidewalk. How do you handle the situation?
Call the police and report what you believe to be vandalism
Smile and wave at the child as you walk past
Grab the chalk and run
Do nothing and go about your day
Have you ever, at any point in your life, complained that someone brought their service animal into a store, public area, transit or anywhere else?
Just once when I didn't realize it was a service animal
Yes, and I'll do it again
No
I'd rather die than do something like that
You are in a store that requires all customers to wear masks in order to shop. How do you handle the situation?
Some neighborhood kids walk across your lawn. How do you handle the situation?
Yell at the kids to get off my lawn
Report the trespassing violation to the police
Politely ask the kids to use the sidewalk
Do nothing and go about my day
Have you ever complained that the term "Karen" is ageist, sexist, and generally offensive?
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