The plane takeoff has been delayed. One passenger keeps asking you how much longer it will be. How do you handle the situation?
Politely tell them you aren't sure
Keep telling them "5 minutes" every time even if that's not how long it will take
"Accidentally" spill something in their lap
Ask them how much longer they are going to keep bugging you for
One passenger's "carry on" item is so large that it cannot be safely stored in the overhead compartment. The passenger is adamant that they should not have to check it, however. How do you handle the situation?
Say nothing but take their bag and have it checked
Dump the contents of the bag out on the person's lap and just see how they react
Take the person's bag and leave it on the tarmac
Apologize but say that the bag absolutely must be checked
One passenger has been repeatedly abusive to the airline's staff and has been asked to deboard the plane before takeoff. They are refusing, however. How do you handle the situation?
Record the person with your phone and post it online
Contact security to have the person taken out
Throw coffee creamers at the passenger until they exit the plane
Let the other passengers know the flight can't take off until the person leaves and let nature sort it out
After takeoff the seatbelt sign is still on but one passenger gets up and starts walking in the aisle. How do you handle the situation?
Throw coffee creamers at the passenger until they sit down
Tackle the passenger to the ground
Ignore the situation
Call out to the passenger to sit back down
One passenger has decided to remove their socks and shoes. They then put their feet up on the backrest of the seat in front of them. How do you handle the situation?
Politely instruct the passenger to put their feet down
Yell at the person to put their feet down
Ignore the situation
Grab their toes and bend them in separate directions
Two passengers begin to argue when one person asks the other to exchange seats so that they can sit with their partner. The other person does not want to give it up. How do you handle the situation?
Politely tell the person you will find a suitable place for them to sit with their partner
Allow the two people to argue until they are both too tired to continue
Ask other passengers seated nearby if they could switch seats instead
Record the argument and post it online
One passenger has gotten drunk mid-flight and is disturbing others around him. How do you handle the situation?
Lock the passenger in the bathroom until they have sobered up
Toss a blanket over the passenger's head and tell them it's "mandatory nap time"
Ignore the problem entirely
Refuse to serve the passenger anymore alcohol
One passenger is evidently upset with the in-flight service being slow. They have walked up to the galley to order a drink. How do you handle the situation?
Politely explain that passengers are not allowed in the galley
Tell the person you will bring their drink to their seat but then just never do it
Serve the person a drink
Begin pouring all the drinks out in the sink to prove a point
Somehow dozens of venomous snakes have been released during the flight. This is very similar to the plot of 2006's "Snakes on a Plane" starring Samuel L. Jackson. How do you handle the situation?
Hope that someone like Samuel L. Jackson can save the day
Release a mongoose on the plane to eat the snakes
Try to tame the snakes
Open the plane door, jump out, and hope for the best
One passenger is sleeping with their legs stretched out into the aisle. How do you handle the situation?
Politely ask the passenger to keep his legs out of the aisle
Ram the drink cart into their legs with minimal force
Ram the drink cart into their legs with maximum force
Ram the drink cart into their legs with moderate force
A passenger named DB Cooper has handed you a note stating that they have a bomb and are demanding a ransom. How do you handle the situation?
Ignore the situation and treat DB Cooper as any other passenger
Encourage DB Cooper to blow up the plane because you can't stand doing your job anymore
Help DB Cooper collect his ransom and jump out of the plane
Take a selfie with the famous DB Cooper!
One passenger is upset that there is a crying baby near them. How do you handle the situation?
Give the passenger a pair of headphones and ear plugs
Say "I'll handle that for you right away" and then don't do anything about it
Apologize and see if there is an open seat you can move the person to
Ask the baby nicely if they wouldn't mind being quieter
This woman is upset with the service on the flight and is claiming to know the airline's owner personally. How do you handle the situation?
Give the person a free upgrade to first class
Record the woman's ranting and post it to social media
Apologize and ask if there's anything that can be done
Pretend to call the airline owner on the phone
A passenger continually pressed the call button several times before you had a chance to respond. How do you handle the situation?
Have a very sarcastic attitude when serving the person for the remainder of the flight
Brush aside the rudeness and just do your best with the passenger
Tell the person they actually pressed the "Emergency Landing" button and now must make an emergency landing in the ocean
Ignore the call button and never see what the person needs
The flight has landed but before the seatbelt sign has been turned off, a passenger stands up and begins retrieving their bags from the overhead compartment. How do you handle the situation?
Politely call out to the person to sit down
Ignore the person completely
Yell at the person to sit down
Allow the person to get hit with a bag when they open the compartment
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