The barista at Starbucks gets your order wrong. How would you handle the situation?
Just take the incorrect order and move on
Politely point out the error
Ask to speak to the manager
Yell and scream at the barista
A child appears to be selling lemonade without a license on your street. How do you handle the situation?
You see a group of kids skateboarding on public property where skateboarding is not allowed. How do you handle the situation?
Do nothing and go about my day
Call the authorities
Block the path of the skateboarders
Yell out "radical" and give the kids a thumbs up as I walk by
You bring a defective item back to the store you purchased it from but the employees there tell you that they cannot refund your money. How do you respond?
Express disappointment and make a mental note not to buy that product again
Say "thank you" and move on
Ask to speak to the manger
Argue with the staff until they give in
A bird watcher politely asks you to keep the dog you are walking on a leash because of bird populations in the area. How do you respond to the situation?
Order my dog to attack the person
Call the police and say the person is threatening me
Apologize and put a leash on my dog
Ignore the person
You are at a restaurant and your meal was not exactly as ordered. How do you respond?
Ask to speak with a manager
Just ignore the fact and eat it anyway
Verbally berate the server for having messed up my order
Politely explain that the meal is not what I ordered
Have you ever complained to the management of a gym over how another gym-goer was dressed?
Have you ever told someone that "the customer is always right"?
You see a group barbecuing with a charcoal grill in a part of the park where you're not supposed to use charcoal. How do you respond to the situation?
You see someone entering your apartment building that you've never seen before. They are of a different race than you. How do you handle the situation?
Call security
Do nothing and go about your day
Block their path so they cannot enter the building
Say "hello" and introduce yourself
You see a young child use chalk to write "BLM" on the sidewalk. How do you handle the situation?
Smile and wave at the child as you walk past
Call the police and report what you believe to be vandalism
Grab the chalk and run
Do nothing and go about your day
Have you ever, at any point in your life, complained that someone brought their service animal into a store, public area, transit or anywhere else?
Just once when I didn't realize it was a service animal
Yes, and I'll do it again
No
I'd rather die than do something like that
You are in a store that requires all customers to wear masks in order to shop. How do you handle the situation?
Some neighborhood kids walk across your lawn. How do you handle the situation?
Report the trespassing violation to the police
Yell at the kids to get off my lawn
Do nothing and go about my day
Politely ask the kids to use the sidewalk
Have you ever complained that the term "Karen" is ageist, sexist, and generally offensive?
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