A customer comes in and asks you for the largest coffee size you have. What do you tell them it is?
Venti
Extra Large
Grande
Trenta
What kind of shoes would you wear for your shift?
If someone comes in asking for a Puppuccino, what do you give them?
During a pandemic, a customer comes in without wearing a mask and is demanding service. How do you handle the situation?
One of your co-workers is wearing a black apron. What should you ask her for advice about?
Someone leaves the name "Captain Awesome Person" as his name to be called out when his order is up. How do you handle the situation?
Call out a different name when his order is ready
Refer to the person as "Captain Awesome Person"
Don't make his order at all
Do not use a name when giving the person his order
A customer asks you to make the dreaded Unicorn Frappuccino. What do you do?
A customer is next in line but continues to talk on her cell phone and remain oblivious to you. How do you handle the situation?
Allow the customers behind the person to get angry and handle the situation themselves
Serve the next person in line
Just sit down until things are better
Take the phone from the customer and dump it in a freshly made latte
The store is packed and a customer asks for her muffin to be warmed up. How do you handle the situation?
Tell her you will warm it up, then take 30 minutes to do so
Throw the muffin on the ground and start crying
Warm up the muffin
Tell her it is too busy and hope she is nice about it
You see a customer pour some of his coffee in the trash to make room for cream (after not having asked for room to be left). How do you handle this?
Ignore this
Ask someone else to take out the trash
Tell the customer his coffee privileges have been revoked and take his drink away
Yell at the customer and make him cry for a change
A customer won't stop complaining about how coffee is too fancy these days and she liked coffee when it was just black. How do you handle the situation?
Explain that she can order black coffee if she wants
Pretend you don't know what black coffee is just to annoy her
Leave the store and look for another job
Just let her vent and pretend you're listening
It is time to close the store but there are some customers who aren't leaving. What do you do?
Lock them inside
Wait for them to leave on their own
Ask them politely to leave
Spray them with Starbucks Refreshers until they leave
A customer attempts to pay for a coffee with a $100 bill. How do you handle the situation?
Make change for him
Ask him if he has a lower valued bill
Give him change for a $10
Just give him the drink for free
A customer is not pleased with the service and asks to speak to a manager. How do you handle the situation?
Say you'll get a manager but then just pretend to walk down imaginary stairs behind the counter until the person goes away
Explain you are the only manager in the store
Record the person and turn her into an internet meme
Get a manager
You just received payment from your first shift at Starbucks. What do you spend the money on?
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