What type of shoes would you wear on your first day of work at McDonald's?
Steel toed boots
High heels
Sandals
Sneakers
How accurate do you believe the phrase "the customer is always right" to be?
Somewhat accurate
Not accurate at all
Rarely accurate
Very accurate
Scenario: A customer is upset that the ice cream machine is broken again (it's always broken!) and is demanding free stuff. How do you handle the situation?
Get a manager to speak with the person
Tell the person to wait outside and you'll bring them their ice cream (then never do)
Angrily yell at the customer
Politely explain that no one is entitled to McDonald's ice cream
Your manager asks you to do something you've never been trained to do. How do you handle the situation?
Do the task regardless
Ask to be trained how to perform the task first
Explain you are not trained to do that task
Complain to your manager's manager
Your manager informs you that there is "a situation" that needs cleaning up in the bathroom. How do you handle the situation?
Somebody requests for "unsalted fries" (If you know, you know). How do you handle the situation?
Lick the salt off of each fry you give the person
Give the person fries that have yet to be salted
Give the person salted fries regardless
Explain that you're sick of this trick to get the freshest fries possible
This person is asking to speak to your manager because she feels you were rude. What do you say in response to her?
Explain that you are the manager
Apologize and give the customer a coupon for free food
Ask to speak to HER manager
Get the manager to speak with the person
A child has gone missing in the ball pit. It's been hours and there has been no sign of them. How do you handle the situation?
Ignore the problem and hope it goes away
Go into the ball pit yourself to look for the kid
Tell the parents to expect the worst
Try to lure the kid out with a free Happy Meal
You are working the drive-thru and can't figure out what a customer is trying to order through the microphone. How do you handle the situation?
Tell the person they have lost their drive-thru privileges and have to order inside the store
Select what you feel the person SHOULD want to order
Continue asking the person to repeat themselves
Place the person's order as best you can
Your manager requests that you come in for your next shift the following day at 4am. How do you respond?
Say you'll work the shift (but then don't)
Start to cry in front of your manager until the situation works itself out
Work the shift
Tell your manager you are unable to work shifts that long
A customer won't end their phone conversation when they are next in line. How do you handle the situation?
Start talking on your phone until they are done
Have the person write down their order
Serve the person behind them first
Snatch the phone out of their hand and throw it in the ice cream machine (which is broken)
This customer is insisting that he order a "Whopper". How do you handle the situation?
Give him a Big Mac and tell him it's a Whopper
Explain that McDonald's doesn't serve Whoppers
Just stare blankly at the person until they figure out their mistake
Call a Burger King and order a Whopper with Uber Eats
A customer wants to order breakfast but it's just past the cut-off time. How do you handle the situation?
Give the person a Happy Meal and say it's breakfast
Instruct the kitchen to make this special person a breakfast
Rudely explain that the breakfast window has passed
Politely explain that the breakfast window has passed
This person just showed up trying to order through the drive-thru. Do you let them?
No, she needs to be in an actual car
Only if my manager is not there
Sure, why not?
Only if she bribes me extra money to
After working a 5-hour shift, you are now one of the most experienced employees at this McDonald's location. Your manager wants to make you an "Assistant Manager". Do you accept the position?
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