What type of shoes would you wear on your first day of work at McDonald's?
High heels
Steel toed boots
Sandals
Sneakers
How accurate do you believe the phrase "the customer is always right" to be?
Rarely accurate
Somewhat accurate
Very accurate
Not accurate at all
Scenario: A customer is upset that the ice cream machine is broken again (it's always broken!) and is demanding free stuff. How do you handle the situation?
Get a manager to speak with the person
Angrily yell at the customer
Politely explain that no one is entitled to McDonald's ice cream
Tell the person to wait outside and you'll bring them their ice cream (then never do)
Your manager asks you to do something you've never been trained to do. How do you handle the situation?
Complain to your manager's manager
Do the task regardless
Explain you are not trained to do that task
Ask to be trained how to perform the task first
Your manager informs you that there is "a situation" that needs cleaning up in the bathroom. How do you handle the situation?
Somebody requests for "unsalted fries" (If you know, you know). How do you handle the situation?
Explain that you're sick of this trick to get the freshest fries possible
Lick the salt off of each fry you give the person
Give the person salted fries regardless
Give the person fries that have yet to be salted
This person is asking to speak to your manager because she feels you were rude. What do you say in response to her?
Apologize and give the customer a coupon for free food
Get the manager to speak with the person
Ask to speak to HER manager
Explain that you are the manager
A child has gone missing in the ball pit. It's been hours and there has been no sign of them. How do you handle the situation?
Tell the parents to expect the worst
Go into the ball pit yourself to look for the kid
Ignore the problem and hope it goes away
Try to lure the kid out with a free Happy Meal
You are working the drive-thru and can't figure out what a customer is trying to order through the microphone. How do you handle the situation?
Continue asking the person to repeat themselves
Place the person's order as best you can
Tell the person they have lost their drive-thru privileges and have to order inside the store
Select what you feel the person SHOULD want to order
Your manager requests that you come in for your next shift the following day at 4am. How do you respond?
Say you'll work the shift (but then don't)
Start to cry in front of your manager until the situation works itself out
Work the shift
Tell your manager you are unable to work shifts that long
A customer won't end their phone conversation when they are next in line. How do you handle the situation?
Have the person write down their order
Start talking on your phone until they are done
Serve the person behind them first
Snatch the phone out of their hand and throw it in the ice cream machine (which is broken)
This customer is insisting that he order a "Whopper". How do you handle the situation?
Call a Burger King and order a Whopper with Uber Eats
Give him a Big Mac and tell him it's a Whopper
Just stare blankly at the person until they figure out their mistake
Explain that McDonald's doesn't serve Whoppers
A customer wants to order breakfast but it's just past the cut-off time. How do you handle the situation?
Give the person a Happy Meal and say it's breakfast
Politely explain that the breakfast window has passed
Rudely explain that the breakfast window has passed
Instruct the kitchen to make this special person a breakfast
This person just showed up trying to order through the drive-thru. Do you let them?
Only if my manager is not there
No, she needs to be in an actual car
Only if she bribes me extra money to
Sure, why not?
After working a 5-hour shift, you are now one of the most experienced employees at this McDonald's location. Your manager wants to make you an "Assistant Manager". Do you accept the position?
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