Can You Work a Shift as a Waiter in a Fancy Restaurant Without Getting Fired?

A customer is insisting upon ordering an item that is not listed on the menu. How do you handle the situation?

• Take the order and let the kitchen figure out what to do

• Inform the customer that item is not available

• Select any random item from the menu and serve that to the customer instead

• Take the order and then politely ask the chefs if it is possible

A waiter you are working with has begun serving a table in your section. How do you handle the situation?

• Politely inform the other waiter of their mistake

• Begin serving tables in that waiter's section

• Cry loudly about how you will lose money on tips

• Ignore the situation and continue your shift

A customer claims they found a hair in their soup. The hair is clearly from their head, however. How do you handle the situation?

• Pretend to faint and then lay motionless until the customer leaves

• Explain that this particular food item is supposed to have hair in it

• Tell the customer it's their hair and not the restaurant's responsibility

• Give a free item to the customer, apologize, and then make fun of them in the back

A table of 8 asks to all get separate bills. How do you handle the situation?

• Get them all separate bills. It might take a while but it's your job

• Tell the table that you are unable to do this

• Begin to sob uncontrollably until the customers say that just one bill is fine

• Bring them 8 copies of the same bill

The busboy on shift is clearing tables in other sections before he clears tables in your section. How do you handle the situation?

• Bus your own tables, it's not that hard

• Rudely tell the busboy to clear tables in your section

• Politely ask the busboy to clear tables in your section

• Complain to the restaurant manager

A customer asks you to recommend a dish. How do you handle the situation?

• Recommend the most expensive dish on the menu

• Recommend the easiest dish for the cooks to make on the menu

• Recommend your favorite dish on the menu

• Recommend a dish from a different restaurant and suggest the person go there

A table has just finished their meals and looks as though they are about to ask for the bill. How do you handle the situation?

• Ask if they are in a rush and need the bill

• Ask if they would like something to drink

• Bring them the bill even before they ask

• Ask if they would like any dessert

While in the middle of a busy shift your manager asks you to cover for someone else later that same day. How do you handle the situation?

• Work the double shift

• Quit and find a new job

• Explain that would be disastrous on your knees and feet

• Agree to the shift but then just not show up for it

A table of customers is letting their toddler child just run around the place and cause chaos. How do you handle the situation?

• Add a "400% Unruly Child Gratuity Fee" to their bill

• Ignore the situation

• Bribe the kid with dessert to sit down

• Tell the child that misbehaving children are cooked up and served to customers

This woman wants to talk to your manager. How do you handle the situation?

• Ask to speak to THEIR manager instead

• Say you are the manager

• Film their every word and post to social media

• Get the manager

A customer says that you got their order wrong when it arrives. You know you brought them exactly what they ordered, however. How do you handle the situation?

• Apologize, say you'll correct the order, and then bring them the same dish again

• Tell them the dish is exactly what they ordered

• Apologize and correct the order

• Blame it on the kitchen staff and then bring them a new dish

It's at the end of the night but a table of customers isn't leaving. How do you handle the situation?

• Start stacking the chairs to communicate the restaurant is closing

• Wait patiently for the customers to finish

• Turn the lights out

• Start loudly complaining about your last remaining customers