Can You Survive a Day as a Barista at Starbucks? ☕️

A customer comes in and asks you for the largest coffee size you have. What do you tell them it is?

• Trenta

• Grande

• Venti

• Extra Large

What kind of shoes would you wear for your shift?

• Sandals

• Crocs

• Comfortable running shoes

• Steel toed boots

If someone comes in asking for a Puppuccino, what do you give them?

• A bowl of water for a dog

• A free dog treat

• A tiny cup of whipped cream for a dog or pet

• A black coffee

During a pandemic, a customer comes in without wearing a mask and is demanding service. How do you handle the situation?

• Serve the customer and get him out of the store as fast as possible

• Refuse service

• Get a manager

• Hose the customer down with water

One of your co-workers is wearing a black apron. What should you ask her for advice about?

• Muffins

• Coffee

• Apron colors

• How to ditch work and not get in trouble

Someone leaves the name "Captain Awesome Person" as his name to be called out when his order is up. How do you handle the situation?

• Refer to the person as "Captain Awesome Person"

• Don't make his order at all

• Do not use a name when giving the person his order

• Call out a different name when his order is ready

A customer asks you to make the dreaded Unicorn Frappuccino. What do you do?

• Explain that the American Heart Association has said the drink has too much sugar

• Make the drink

• Cry

• Get a manager

A customer is next in line but continues to talk on her cell phone and remain oblivious to you. How do you handle the situation?

• Take the phone from the customer and dump it in a freshly made latte

• Just sit down until things are better

• Serve the next person in line

• Allow the customers behind the person to get angry and handle the situation themselves

The store is packed and a customer asks for her muffin to be warmed up. How do you handle the situation?

• Throw the muffin on the ground and start crying

• Warm up the muffin

• Tell her it is too busy and hope she is nice about it

• Tell her you will warm it up, then take 30 minutes to do so

You see a customer pour some of his coffee in the trash to make room for cream (after not having asked for room to be left). How do you handle this?

• Tell the customer his coffee privileges have been revoked and take his drink away

• Yell at the customer and make him cry for a change

• Ignore this

• Ask someone else to take out the trash

A customer won't stop complaining about how coffee is too fancy these days and she liked coffee when it was just black. How do you handle the situation?

• Just let her vent and pretend you're listening

• Explain that she can order black coffee if she wants

• Pretend you don't know what black coffee is just to annoy her

• Leave the store and look for another job

It is time to close the store but there are some customers who aren't leaving. What do you do?

• Wait for them to leave on their own

• Ask them politely to leave

• Lock them inside

• Spray them with Starbucks Refreshers until they leave

A customer attempts to pay for a coffee with a $100 bill. How do you handle the situation?

• Just give him the drink for free

• Give him change for a $10

• Ask him if he has a lower valued bill

• Make change for him

A customer is not pleased with the service and asks to speak to a manager. How do you handle the situation?

• Say you'll get a manager but then just pretend to walk down imaginary stairs behind the counter until the person goes away

• Record the person and turn her into an internet meme

• Explain you are the only manager in the store

• Get a manager

You just received payment from your first shift at Starbucks. What do you spend the money on?

• Paying whatever bills I can with it

• Save it

• Buy an expensive iPhone

• Purchase several high-end beverages from Starbucks