What is a good way to keep a conversation going?

Providing one-word answers.
Talking without asking the other person anything.
Sharing about yourself the whole time.
Asking open-ended questions.

Cool! 👍

Uh-oh. That was incorrect. 😔

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What does maintaining eye contact signal during a conversation?

Aggression and confrontation
Shyness and insecurity
Disinterest and boredom
Interest and engagement

Nice going!

Nope, sorry. 😢

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How can you show empathy during a conversation?

Changing the subject when the other person is upset.
Avoiding eye contact to not pry into personal matters.
Validating the other person's emotions and experiences.
Dominating the conversation with your own stories.

Superb!

Not quite.

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Which of the following is an example of active listening?

Repeating back what the other person said to confirm understanding.
Nodding occasionally without paying attention to the conversation.
Interrupting the speaker to share your own opinion.
Checking your phone while the other person is talking.

Amazing! 👍

Doh! 🤬

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What should you do if you accidentally interrupt someone during a conversation?

Pretend like it didn't happen and change the subject.
Blame the interruption on external factors.
Interrupt them again to make your point.
Apologize and encourage them to continue speaking.

You've got it! 🥳

I'm afraid that wasn't it. 😔

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How can you show genuine interest in someone's conversation?

Checking your watch or phone frequently.
Asking follow-up questions and actively engaging with their responses.
Changing the subject to something you're more interested in.
Faking a smile without paying attention to what they're saying.

Nice job!

Hmm, I don't think so. 😔

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What does mirroring body language mean?

Using exaggerated hand gestures that don't match the conversation.
Fidgeting and avoiding eye contact.
Standing far away from the other person to avoid physical contact.
Subtly mimicking the other person's gestures and posture.

Impressive! 👍

Hmm, I don't think so. 😔

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What is paraphrasing in a conversation?

Ignoring the other person's comments and changing the subject.
Summarizing the other person's points in your own words to show understanding.
Repeating exactly what the other person said to show you're listening.
Interrupting the other person to insert your own opinion.

Marvelous!

Having difficulty with this one?

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You're at a social gathering, and someone you've just met tells you they're nervous about being in large groups. How do you respond?

Oh, you'll be fine. Just jump in and start talking to people.
Don't worry about it. Just relax and try to have a good time.
It's totally understandable to feel that way. Is there anything I can do to help you feel more comfortable?
I used to feel that way too, but you'll get used to it eventually.

That's the way!

Doh! 🤬

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What is the purpose of small talk in a conversation?

To dominate the conversation with personal anecdotes.
To establish rapport and find common ground.
To impress the other person with your knowledge.
To delve immediately into deep, personal topics.

Bravo!

Uh-oh. That was incorrect. 😔

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How can you show respect for someone's opinion during a conversation?

Changing the subject to avoid the topic.
Acknowledging their viewpoint, even if you disagree.
Dismissively ignoring their perspective.
Interrupting them to assert your own opinion.

Terrific! 🥳

Uh-oh. That was incorrect. 😔

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What is the benefit of using humor in conversation?

To distract from the topic at hand.
To make oneself appear more intelligent.
To lighten the mood and create a sense of connection.
To belittle others and assert dominance.

Nice!

Doh! 🤬

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How can you demonstrate active participation in a group conversation?

Bringing up unrelated topics to steer the conversation.
Staying silent and avoiding eye contact.
Contributing relevant thoughts and ideas.
Showing leadership by monopolizing the conversation.

Super!

Uh-oh. That was incorrect. 😔

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What should you do if you accidentally forget someone's name during a conversation?

Pretend like you remember and hope they don't notice.
Avoid using their name altogether to prevent embarrassment.
Apologize and politely ask for their name again.
Make up a nickname for them instead.

Good job!

Uh-oh. That was incorrect. 😔

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What does it mean to 'read the room' in a conversation?

To assess the mood and adjust your behavior accordingly.
To dominate the conversation with your own opinions.
To ignore social cues and carry on regardless.
To make everyone focus solely on you and your interests.

Great!

Nope, sorry. 😢

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How can you make someone feel valued in a conversation?

Interrupting them to share your own experiences.
Giving them your full attention and validating their contributions.
Dismissing their opinions as unimportant.
Checking your phone frequently while they're speaking.

Sensational!

Doh! 🤬

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What is the importance of body language in communication?

It can convey emotions and intentions nonverbally.
It has no impact on the effectiveness of communication.
It is only useful for dramatic gestures during public speaking.
It should be exaggerated to make a stronger impression.

Super!

Hmm, I don't think so. 😔

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What should you do if you accidentally offend someone during a conversation?

Apologize sincerely and clarify your intentions.
Dismiss their feelings and assert that they're overreacting.
Blame the offense on the other person's sensitivity.
Avoid addressing the issue and change the subject.

Excellent!

I'm afraid that wasn't it. 😔

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You're at a networking event and want to approach someone you've never met before. What is the best opening line to start a conversation?

Hi, my name is [Your Name]. What brings you to this event?
Do you come here often?
I'm an expert in [your field]. Let me tell you about my achievements.
Can I have your business card?

Outstanding!

Uh-oh. That was incorrect. 😔

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You're having a conversation with a coworker who seems upset about a recent project. How should you respond?

Start sharing your own complaints about the project.
Change the subject to something more positive to cheer them up.
Ask open-ended questions to understand their perspective and offer support.
Dismiss their concerns and reassure them that everything will be fine.

You've got it! 🥳

Having difficulty with this one?

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During a group discussion, you disagree with a colleague's proposal. How should you express your disagreement?

Ignore their proposal and present your own without acknowledging theirs.
Express your concerns respectfully and offer alternative solutions.
Raise your voice and insist that your idea is superior.
Agree with them to avoid conflict, then discuss your concerns privately later.

Super!

Not quite.

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You're at a party and find yourself in a conversation with someone who keeps dominating the discussion. How can you steer the conversation to involve others?

Zone out and wait for the conversation to naturally come to an end.
Pretend to receive an urgent phone call and excuse yourself from the conversation.
Interrupt the person and assert your own opinions forcefully.
Politely interject with a question directed at another person in the group.

Great job!

Not quite right. 😢

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You're at a job interview, and the interviewer asks you about your weaknesses. Which response is the most appropriate?

My weakness is that I get too emotionally involved in projects.
I don't really have any weaknesses that would affect my work.
While I strive for perfection, I sometimes spend too much time refining details.
I tend to procrastinate on tasks sometimes, but I always get them done eventually.

Absolutely right! 👍

Having difficulty with this one?

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How can you gracefully exit a conversation that you're no longer interested in?

Politely excusing yourself and expressing appreciation for the conversation.
Making up an excuse to leave abruptly.
Suddenly walking away without saying anything.
Ignoring the other person and pretending to be busy.

Sensational!

I'm afraid that wasn't it. 😔

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How Good Are You at Making Conversation?