🍟 Can You Survive a Day Working at McDonald’s?

What type of shoes would you wear on your first day of work at McDonald's?

• Sneakers

• High heels

• Steel toed boots

• Sandals

How accurate do you believe the phrase "the customer is always right" to be?

• Somewhat accurate

• Very accurate

• Rarely accurate

• Not accurate at all

Scenario: A customer is upset that the ice cream machine is broken again (it's always broken!) and is demanding free stuff. How do you handle the situation?

• Angrily yell at the customer

• Politely explain that no one is entitled to McDonald's ice cream

• Get a manager to speak with the person

• Tell the person to wait outside and you'll bring them their ice cream (then never do)

Your manager asks you to do something you've never been trained to do. How do you handle the situation?

• Complain to your manager's manager

• Explain you are not trained to do that task

• Do the task regardless

• Ask to be trained how to perform the task first

Your manager informs you that there is "a situation" that needs cleaning up in the bathroom. How do you handle the situation?

• Quit the job and never look back

• Refuse to do the work

• Say you'll clean up the mess (and then never do it)

• Clean up the mess

Somebody requests for "unsalted fries" (If you know, you know). How do you handle the situation?

• Give the person fries that have yet to be salted

• Lick the salt off of each fry you give the person

• Explain that you're sick of this trick to get the freshest fries possible

• Give the person salted fries regardless

This person is asking to speak to your manager because she feels you were rude. What do you say in response to her?

• Get the manager to speak with the person

• Apologize and give the customer a coupon for free food

• Ask to speak to HER manager

• Explain that you are the manager

A child has gone missing in the ball pit. It's been hours and there has been no sign of them. How do you handle the situation?

• Tell the parents to expect the worst

• Ignore the problem and hope it goes away

• Go into the ball pit yourself to look for the kid

• Try to lure the kid out with a free Happy Meal

You are working the drive-thru and can't figure out what a customer is trying to order through the microphone. How do you handle the situation?

• Select what you feel the person SHOULD want to order

• Place the person's order as best you can

• Tell the person they have lost their drive-thru privileges and have to order inside the store

• Continue asking the person to repeat themselves

Your manager requests that you come in for your next shift the following day at 4am. How do you respond?

• Say you'll work the shift (but then don't)

• Tell your manager you are unable to work shifts that long

• Work the shift

• Start to cry in front of your manager until the situation works itself out

A customer won't end their phone conversation when they are next in line. How do you handle the situation?

• Serve the person behind them first

• Have the person write down their order

• Snatch the phone out of their hand and throw it in the ice cream machine (which is broken)

• Start talking on your phone until they are done

This customer is insisting that he order a "Whopper". How do you handle the situation?

• Just stare blankly at the person until they figure out their mistake

• Give him a Big Mac and tell him it's a Whopper

• Call a Burger King and order a Whopper with Uber Eats

• Explain that McDonald's doesn't serve Whoppers

A customer wants to order breakfast but it's just past the cut-off time. How do you handle the situation?

• Give the person a Happy Meal and say it's breakfast

• Rudely explain that the breakfast window has passed

• Politely explain that the breakfast window has passed

• Instruct the kitchen to make this special person a breakfast

This person just showed up trying to order through the drive-thru. Do you let them?

• Only if my manager is not there

• No, she needs to be in an actual car

• Only if she bribes me extra money to

• Sure, why not?

After working a 5-hour shift, you are now one of the most experienced employees at this McDonald's location. Your manager wants to make you an "Assistant Manager". Do you accept the position?

• Accept the position but then never show up to work again

• Yes

• Absolutely not

• Say you need time to think about it