🍟 Can You Survive a Day Working at McDonald’s?

What type of shoes would you wear on your first day of work at McDonald's?

• Steel toed boots

• Sandals

• Sneakers

• High heels

How accurate do you believe the phrase "the customer is always right" to be?

• Rarely accurate

• Somewhat accurate

• Not accurate at all

• Very accurate

Scenario: A customer is upset that the ice cream machine is broken again (it's always broken!) and is demanding free stuff. How do you handle the situation?

• Angrily yell at the customer

• Get a manager to speak with the person

• Politely explain that no one is entitled to McDonald's ice cream

• Tell the person to wait outside and you'll bring them their ice cream (then never do)

Your manager asks you to do something you've never been trained to do. How do you handle the situation?

• Complain to your manager's manager

• Do the task regardless

• Ask to be trained how to perform the task first

• Explain you are not trained to do that task

Your manager informs you that there is "a situation" that needs cleaning up in the bathroom. How do you handle the situation?

• Clean up the mess

• Say you'll clean up the mess (and then never do it)

• Refuse to do the work

• Quit the job and never look back

Somebody requests for "unsalted fries" (If you know, you know). How do you handle the situation?

• Lick the salt off of each fry you give the person

• Explain that you're sick of this trick to get the freshest fries possible

• Give the person fries that have yet to be salted

• Give the person salted fries regardless

This person is asking to speak to your manager because she feels you were rude. What do you say in response to her?

• Apologize and give the customer a coupon for free food

• Get the manager to speak with the person

• Ask to speak to HER manager

• Explain that you are the manager

A child has gone missing in the ball pit. It's been hours and there has been no sign of them. How do you handle the situation?

• Ignore the problem and hope it goes away

• Try to lure the kid out with a free Happy Meal

• Go into the ball pit yourself to look for the kid

• Tell the parents to expect the worst

You are working the drive-thru and can't figure out what a customer is trying to order through the microphone. How do you handle the situation?

• Tell the person they have lost their drive-thru privileges and have to order inside the store

• Place the person's order as best you can

• Select what you feel the person SHOULD want to order

• Continue asking the person to repeat themselves

Your manager requests that you come in for your next shift the following day at 4am. How do you respond?

• Start to cry in front of your manager until the situation works itself out

• Say you'll work the shift (but then don't)

• Tell your manager you are unable to work shifts that long

• Work the shift

A customer won't end their phone conversation when they are next in line. How do you handle the situation?

• Snatch the phone out of their hand and throw it in the ice cream machine (which is broken)

• Start talking on your phone until they are done

• Have the person write down their order

• Serve the person behind them first

This customer is insisting that he order a "Whopper". How do you handle the situation?

• Just stare blankly at the person until they figure out their mistake

• Call a Burger King and order a Whopper with Uber Eats

• Explain that McDonald's doesn't serve Whoppers

• Give him a Big Mac and tell him it's a Whopper

A customer wants to order breakfast but it's just past the cut-off time. How do you handle the situation?

• Politely explain that the breakfast window has passed

• Rudely explain that the breakfast window has passed

• Instruct the kitchen to make this special person a breakfast

• Give the person a Happy Meal and say it's breakfast

This person just showed up trying to order through the drive-thru. Do you let them?

• No, she needs to be in an actual car

• Only if she bribes me extra money to

• Only if my manager is not there

• Sure, why not?

After working a 5-hour shift, you are now one of the most experienced employees at this McDonald's location. Your manager wants to make you an "Assistant Manager". Do you accept the position?

• Absolutely not

• Yes

• Accept the position but then never show up to work again

• Say you need time to think about it