Can You Work a Shift as a Waiter in a Fancy Restaurant Without Getting Fired?

A customer is insisting upon ordering an item that is not listed on the menu. How do you handle the situation?

• Take the order and then politely ask the chefs if it is possible

• Inform the customer that item is not available

• Take the order and let the kitchen figure out what to do

• Select any random item from the menu and serve that to the customer instead

A waiter you are working with has begun serving a table in your section. How do you handle the situation?

• Ignore the situation and continue your shift

• Politely inform the other waiter of their mistake

• Begin serving tables in that waiter's section

• Cry loudly about how you will lose money on tips

A customer claims they found a hair in their soup. The hair is clearly from their head, however. How do you handle the situation?

• Give a free item to the customer, apologize, and then make fun of them in the back

• Tell the customer it's their hair and not the restaurant's responsibility

• Pretend to faint and then lay motionless until the customer leaves

• Explain that this particular food item is supposed to have hair in it

A table of 8 asks to all get separate bills. How do you handle the situation?

• Get them all separate bills. It might take a while but it's your job

• Tell the table that you are unable to do this

• Bring them 8 copies of the same bill

• Begin to sob uncontrollably until the customers say that just one bill is fine

The busboy on shift is clearing tables in other sections before he clears tables in your section. How do you handle the situation?

• Politely ask the busboy to clear tables in your section

• Rudely tell the busboy to clear tables in your section

• Complain to the restaurant manager

• Bus your own tables, it's not that hard

A customer asks you to recommend a dish. How do you handle the situation?

• Recommend a dish from a different restaurant and suggest the person go there

• Recommend the easiest dish for the cooks to make on the menu

• Recommend the most expensive dish on the menu

• Recommend your favorite dish on the menu

A table has just finished their meals and looks as though they are about to ask for the bill. How do you handle the situation?

• Ask if they are in a rush and need the bill

• Bring them the bill even before they ask

• Ask if they would like something to drink

• Ask if they would like any dessert

While in the middle of a busy shift your manager asks you to cover for someone else later that same day. How do you handle the situation?

• Explain that would be disastrous on your knees and feet

• Quit and find a new job

• Agree to the shift but then just not show up for it

• Work the double shift

A table of customers is letting their toddler child just run around the place and cause chaos. How do you handle the situation?

• Ignore the situation

• Tell the child that misbehaving children are cooked up and served to customers

• Bribe the kid with dessert to sit down

• Add a "400% Unruly Child Gratuity Fee" to their bill

This woman wants to talk to your manager. How do you handle the situation?

• Say you are the manager

• Film their every word and post to social media

• Get the manager

• Ask to speak to THEIR manager instead

A customer says that you got their order wrong when it arrives. You know you brought them exactly what they ordered, however. How do you handle the situation?

• Blame it on the kitchen staff and then bring them a new dish

• Tell them the dish is exactly what they ordered

• Apologize, say you'll correct the order, and then bring them the same dish again

• Apologize and correct the order

It's at the end of the night but a table of customers isn't leaving. How do you handle the situation?

• Wait patiently for the customers to finish

• Start stacking the chairs to communicate the restaurant is closing

• Start loudly complaining about your last remaining customers

• Turn the lights out